Grata’s web chat got a big upgrade recently with a new chat layout option, custom chat icons and buttons, new agent avatars, advanced developer controls, and lots of smaller interface improvements. Web chat has never looked better! We’ve also added…
Global Messaging Trends 2019
Grata had the honor of giving our fourth keynote presentation on Global Messaging Trends at CHina CHat Shanghai on September 19th. We love giving this talk as it helps us take our WeChat blinders off and really look around at…
What’s new in WeChat Work v2.8.8
The latest update to WeChat Work (WCW) adds an early version of chatbots, enhancements to customer broadcast messaging, and a somewhat gimmicky email signature applet, among lots of smaller updates. You can read the original posts in Chinese for the updates…
What’s New at Grata
Check out recent updates to Grata’s live chat software, including URL tracking, new WeChat follower greeting options, enhancements for Mini-Program chat, and real-time pageview tracking for web chat. 下面是对Grata的最新更新，包括URL跟踪、新的微信关注者问候语选项、小程序聊天功能增强以及网页版聊天的实时跟踪。 If you have any feedback on new features you want or…
WeChat Work Gets Serious about CRM
WeChat Work’s latest updates show they are taking CRM very seriously now. The update to version 2.7.5 on March 13th added a business card scanning tool, broadcast messaging to Customers, new profile tagging features, and more. You can read the…