If there are still any doubters out there regarding the generational shift from call centers to chat-based contact centers, take a look at this survey data from analytics firm Dimension Data. Preference for phone-based customer service drops from 90.4% in…
Does Mobile Messaging Kill Customer Service Tickets?
A Bit of Background There are more than ten million Official Accounts on WeChat. Facebook quickly followed up their April release of the Messenger Business Platform with a substantially updated version 1.1. WhatsApp has announced they will finally start supporting…