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Podcast WeCom

What is WeChat at Work? (Podcast Part 2)

Second and final part of our WeChat at Work series, where Andrew from Grata.co takes us on a deep dive of all the new updates to the “WeChat at Work” platform, formerly known as “WeChat Enterprise Accounts”.

Listen and subscribe to WalkTheChat and Grata’s weekly English-language podcast on all things China Digital Marketing. Available on iTunes and Stitcher.

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WeCom

WeChat at Work v2.4.9 Updates

WeChat at Work v2.4.9 is out today, with updates to mobile apps, desktop apps, and the admin backend. You can read the original posts in Chinese for updates to the user apps and admin backend.

The biggest update is for payments: employees can now collect payments from customers, deposited directly into your company account.

 

You can turn on the new feature (“企业买单”) from the admin backend, under payments.

For English speakers, you now have a (mostly) translated app! The previous version updated some users to English, but did not give users any way to control the language setting.

You can now select English or Chinese by going to 我 “Me”《 设置 “Settings”《通用 “General”《 语言 “Language”.

iOS users get a 3D touch menu to access frequently used features 1) share to WeChat at Work, 2) scan QR codes, and 3) my business card.

Android users get a new in-chat file sharing feature.

The desktop app gets a cleaner look and a small UI update, switching to a vertical side menu.

There’s a new quick “legal rep” verification option. Your account will display as verified to users, and you’ll get the nifty feature to customize the app launch screen.  However, you still need to verify the old way if you need more than 1,000 users.

Companies can now embed audio recordings in articles, similar to WeChat Official Accounts.

Finally, the watermark security feature that makes sharing screenshots of sensitive work conversations more difficult, has now been extend to one-to-one chats (previously only applied to group chats). You can enable this optional feature from the Admin backend.

If your company is using WeChat for internal communication, consider the free upgrade to WeChat at Work for more security, more control, and your own company app store. Check out Grata’s comprehensive bilingual Guide to WeChat at Work. Grata’s WeChat at Work apps connect customers on your WeChat subscription and service apps to your mobile workforce for on-demand customer service and sales.

 

Categories
Podcast WeCom

What is WeChat at Work? (Podcast Part 1)

Today, Andrew from Grata.co takes us on a deep dive of all the new updates to the “WeChat at Work” platform, formerly known as “WeChat Enterprise Accounts”.

Listen and subscribe to WalkTheChat and Grata’s weekly English-language podcast on all things China Digital Marketing. Available on iTunes and Stitcher.

Categories
WeCom

What is WeChat at Work?

Most companies in China use WeChat for some, or all, of their internal communication. An average employee belongs to dozens of work-related group chats for her various departments or functions. There are several common pain points for these companies which could be avoided by moving their team over to WeChat at Work (formerly WeChat Enterprise Accounts).
在中国,大多数公司都使用微信来进行内部交流。一名普通员工会有数十个与工作相关的群聊,为不同部门或职能部门聊天。对于这些公司来说,有几个常见的痛点可以通过将团队转移到企业微信上而得到解决。

WeChat at Work is a separate app download, with several upgrades you’ll notice right from the start, including out-of-office status messages, integrated task management, group chats of up to 2,000 users with stronger admin controls, and the ability to easily mute all your work chats when you clock out (automatically un-muted at the start of business the next day).
企业微信是一个独立的应用程序下载,有几个升级你从一开始就会注意到,包括外部状态信息,集成任务管理、群组聊天2000用户,提供更强的管理模式,并且能够轻松地让所有工作上的信息都在你下班后变得安静,直到第二天上班为止。

WeChat at Work allows companies to apply their own company structure on top of a private version of WeChat. When properly configured, a company can easily calibrate messaging, permissions, privacy, security, and an assortment of useful business apps across any segmentation of departments and positions. It’s a powerful suite of free software that not a lot has been written about, so Grata decided to do a deep dive on the platform and came out with this seventy-slide overview of everything you ever wanted to know about WeChat at Work. You can view and download a high-resolution PDF from SlideShare or Baidu Cloud.
企业微信允许公司将自己的公司结构应用于微信的私人版本。如果配置得当,公司可以很容易地在不同部门和职位的任何细分中对消息、权限、隐私、安全以及各种有用的业务应用进行调整。这是一个功能强大的免费软件,并不是很多人都写过的,所以Grata决定在这个平台上做深入的研究,并在微信上发布这篇关于企业微信的70页的PPT概述。你可以从SlideShare百度云查看和下载高分辨率的PDF文件。

Grata uses WeChat at Work apps to connect your mobile workforce into your company’s customer service channels. Customers on your WeChat service or subscription account can be routed to any employee on your WeChat at Work app. Contact us on our WeChat account at grata_co to find out more.
Grata开发了用企业微信应用将您的移动员工链接至公司客服的渠道。可以把客人在您的微信服务号或订阅号的路径转给在您企业微信上的任何员工。想了解更多请关注我们微信公众号grata_co,欢迎发微信咨询。

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WeCom

WeChat Enterprise Messaging

Some of the most interesting projects we are working on at Grata at the moment involve WeChat Enterprise Accounts, WeChat Enterprise Messaging, and how to plug that functionality into clients’ external WeChat Subscription or Service accounts.

When WeChat released Enterprise Messaging in July 2015, it immediately made Enterprise Accounts much more interesting for Chinese companies of any scale. At Grata, we quickly realized that Enterprise Accounts now had all the features and integrations necessary to solve many of the pain points we were hearing from our clients. When Grata presented at the WeChat Expo in Shanghai September 12th, we chose to share how we are thinking about WeChat Enterprise Accounts and what exactly is possible with them.

You can view the entire presentation in English and Chinese here via SlideShare (VPN required).

WeChat Enterprise Messaging | Grata from Andrew Schorr