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Grata

What’s New at Grata

 

The latest updates to the console bring lots of minor bug fixes, security updates, and product optimizations. There are also two new features that are sure to save you a lot of time when chatting with customers: quick reply search and the ability to paste images directly into the chat window.

最新版本的控制台带来了许多针对小bug们的修复、及安全升级和产品优化等新内容。还有两个新功能,肯定会在与客户聊天时为您节省大量时间:搜索快速回复和直接将图片复制粘贴到聊天窗口的功能。

Quick Reply Search

You can now search quick replies by typing # in the console text entry field and entering any search terms.

To send your default reply, just type # + Enter:

搜索快速回复

现在您可以通过在控制台对话框中输入#,并输入任何搜索词来搜索相关快速回复。
发送您的默认回复,只需键入#+ Enter:

After typing #, you can also use the arrow keys to navigate your replies. Change between tabs with the left and right arrows, and use the up and down arrows to move between replies within a tab. Use the enter key to select a reply or the escape key to cancel.


输入#后,也可以使用箭头键来浏览您的回复。用左右箭头在标签之间切换,用上下箭头在标签内的回复之间移动。使用回车键来选择回复,或使用ESC键来取消。

Enter any search terms after the # key to filter replies

在#号键后输入任何搜索词,以过滤回复

To clear the text entry field, PC users can hit Ctrl + Delete and Mac users hit Cmd + Delete.

要清除文本输入字段,PC端用户可以按Ctrl + Delete,Mac用户按Cmd + Delete。

Copy & Paste Images

You can now copy images from other sources and directly paste them into the text entry field to share them with your customer.

复制粘贴图片到对话中


您现在可以从其他来源复制图片,并直接粘贴到对话框中,与您的客户分享。