What’s New at Grata


The latest updates to the console bring lots of minor bug fixes, security updates, and product optimizations. There are also two new features that are sure to save you a lot of time when chatting with customers: quick reply search and the ability to paste images directly into the chat window.


Quick Reply Search

You can now search quick replies by typing # in the console text entry field and entering any search terms.

To send your default reply, just type # + Enter:


发送您的默认回复,只需键入#+ Enter:

After typing #, you can also use the arrow keys to navigate your replies. Change between tabs with the left and right arrows, and use the up and down arrows to move between replies within a tab. Use the enter key to select a reply or the escape key to cancel.


Enter any search terms after the # key to filter replies


To clear the text entry field, PC users can hit Ctrl + Delete and Mac users hit Cmd + Delete.

要清除文本输入字段,PC端用户可以按Ctrl + Delete,Mac用户按Cmd + Delete。

Copy & Paste Images

You can now copy images from other sources and directly paste them into the text entry field to share them with your customer.